Unbundling the BPO: How AI Is Disrupting Outsourced Work

Business Process Outsourcing (BPO) is a $300 billion industry powering the back- and front-office operations of the world’s largest companies. In her article, “Unbundling the BPO: How AI Will Disrupt Outsourced Work,” Kimberly Tan (Partner, a16z) explores how the rise of AI is challenging the status